Return Guidelines
RETURN POLICY
- You have up to 14 days upon receiving shipment to return items purchased on uk.stussy.com.
- Orders must be returned by using our Returns Portal. Ensure you have a copy of your returns receipt from Royal Mail as proof of postage
- Returned item(s) must be in new and unused condition with the original tags still attached.
- Undergarments, swimwear, and fragrance cannot be returned due to our hygiene policy.
- Once your order is received and inspected, a refund to your original payment method will be processed.
- Shipping charges, duties, and taxes are non-refundable.
- Allow 3-5 business days for your refund to process.
- We do not accept returns or exchanges for Stüssy products not purchased from uk.stussy.com.
DISCLAIMER
Frequent returns or unusual pattern/ activity will be flagged in our system.
If we notice that our return policy is being abused, we may cancel or refuse future orders and cancellation requests. Please review our terms of use.
RETURN INSTRUCTIONS
- Visit our self-service Returns Portal here.
- Return Label Fee - £5.00
- The return label fee will be deducted from your return.
- We do not accept combined returns, if you need support please reach out to support@stussy.co.uk for more information.
EXCHANGES
UK.stussy.com does not offer exchanges. We ask that you return the product for a full refund and place a new order for the preferred item(s).