Returns & Exchanges
Item(s) purchased from Stussy.co.uk must be in new, unused condition with original tags still attached and be returned within 30 days of receiving the shipment. Once your order is received and inspected at our warehouse, a refund to your original payment method will be processed (Shipping Charges are non-refundable). Please allow 2-3 business days for your refund to process.
*Any item(s) purchased on sale or at a discount are final and cannot be returned for a refund.
*We do not accept returns for Stussy products not purchased from Stussy.com
EU Returns Instructions:
Returns should be shipped via insured traceable mail in a secure package to the following address:
John Hicksstraat 18
5928 SJ Venlo
Should you have any questions please contact firstname.lastname@example.org or +44 (0) 20 8889 4405 during our business hours of 8am-4pm (GMT+1) .
Outside EU (GLOBAL E) RETURNS PORTAL
If your order starts with a GE (Outside the European Union) Please visit:
- https://web.global-e.com/returns/portal/oQH0 and enter your order number and e-mail address.
- Please note, duties and taxes are non refundable.
- Should you have any questions please contact email@example.com
We do not exchange products, once an order has been placed it cannot be modified or adjusted. You can request to cancel your order but please note it is not guaranteed and depends if your order has entered the packing or shipment phases.You can reach out to us by contacting firstname.lastname@example.org or at +44 (0) 20 8889 4405 our hours of operation are 8am-4PM(GMT+1) .
*If your cancelation is successful, a refund will be issued in the original form of payment within 1-2 business days.
*During peak periods cancelations may not be possible as we cannot disrupt the workflow process by our warehouse team. Our warehouse team strives to dispatch orders to efficiently meet the expectations to our valued customers.