Customer Service

Shipping Information

UK/EU Shipping

Orders placed on https://www.stussy.co.uk/ are processed Monday-Friday 8am to 3pm GMT+1 (excluding any public holidays in the European Union) and shipped within 1-3 business days from when the order is placed. Pending clearance of payment authorization and verification. Once your order is processed and shipped you will receive an email notification of your tracking information.
***During peak periods, processing times may exceed 1-3 business days***

***Please be advised that due to the COVID situation we have had to adapt our fulfillment processes to keep our staff safe. This has had a small impact on how quickly we can fulfill and dispatch orders. Please note that some couriers are also experiencing additional delays due to high demand***

Rates and transit times are as follows:

COUNTRY FLAT RATE TRANSIT TIME
       
Belgium   
   €8,00     1-2 Days
Germany   
   €8,00     2-3 Days
Netherlands        €8,00      1-2 Days
France (Metropolitan)
   €8,00    2-3 Days
               
Austria    €10,00    2-3 Days
Luxembourg    €10,00    1-2 Days
Republic of Ireland
   €10,00    2-3 Days
Czech Republic
   €10,00    2-4 Days
Slovakia
   €10,00    3-4 Days
Slovenia
   €10,00    3-4 Days
Denmark
   €10,00    2-3 Days
Spain (excluding Canary Islands)
   €10,00    3-4 Days
Italy
   €10,00    2-4 Days
Poland
   €10,00    2-4 Days
Hungary
   €10,00    3-4 Days
 
Sweden
   €15,00    2-7 Days
Portugal
   €15,00    3-5 Days
Finland
   €15,00    3-6 Days
Estonia
   €15,00    5-6 Days
Lithuania
   €15,00    4-5 Days
Latvia
   €15,00    5-6 Days
 
Croatia
   €20,00    3-5 Days
Romania
   €20,00    4-5 Days
Greece
   €20,00    4-8 Days
Bulgaria
   €20,00    5-7 Days
       
       

 

VAT

VAT is included in the selling price of each item. Customers will not incur any additional fees beyond the original invoice total quoted at the time of checkout. 

GLOBAL-E Outside EU

Purchases will be subjected to Global-E’s Terms and Conditions and Privacy Policy. This will be presented to you at checkout.

GLOBAL-E DUTIES AND TAXES

Orders shipped to the UK will be subject to customs duties/taxes. Our partnership with Global-E has enabled us to allow the payment of stated fees at the time of checkout. Therefore, all international orders placed outside of the EU Stussy.co.uk will go through Global-E’s custom checkout. It should be known that Global-E will act as the seller of record for these orders. In turn, your bank statement could reflect either Global-E and/or Stussy as the seller.

Once your order has been received duties and taxes are non-refundable.

Payment of duties at checkout guarantees that your parcel will arrive to you fully landed. If for any reason you receive an email from DHL or your local customs agency asking for additional payment, please reach out to INFO@STUSSY.CO.UK for further assistance.

GLOBAL-E INTERNATIONAL SHIPPING CHARGES

  • Standard Option= Flat Rate £7 (gbp)
  • Express Option= Flat Rate £15 (gbp)

GLOBAL-E INTERNATIONAL SHIPPING CARRIER

Global-E orders will be shipped out of the Netherlands via DHL Express 

Order Receipt vs. Order Confirmation

Each international/domestic order is subject to review. It should be known that receiving an “Order received” email does not guarantee your order went through nor that the product is committed to your order. Your order is only confirmed once we have provided a shipping confirmation.

Order Cancelations

Cancelling an order is possible so long as the merchandise has not yet entered the packaging or shipment phases. You can reach out to us by contacting info@stussy.co.uk or +44 (0) 20 8889 4405. Our Hours of operation are 8AM-4PM (GMT+1)).

*If for any reason your order is canceled, please allow up to 2-3 business days for the payment to be reversed. If it has not appeared by then, please reach out to our customer service team at info@stussy.co.uk or +44 (0) 20 8889 4405. Our Hours of operation are 8AM-4PM (GMT+1).

*Cancelations are not guaranteed and depends if your order has entered the packing or shipment phases.*

Order Receipt vs. Order Confirmation

Each order is subject to review. It should be known that receiving an “Order received” email does not guarantee your order went through nor that the product is committed to your order. Your order is only confirmed once we have provided a shipping confirmation.

PAYMENT METHODS

UK Tribe Limited accepts all major credit cards including Visa, MasterCard, American Express, Maestro and Discover, as well as, Paypal. Payments made via PayPal must be made in EUR, so GBP will be converted at checkout. PayPal orders must also come from a verified account with a confirmed shipping address. Other payment methods are available and vary per region. (Apple Pay, Google Pay, ect).