Customer Service

SHIPPING & HANDLING (VAT)

ORDER PROCESSING 

Orders placed on Stussy.co.uk  are processed Monday-Friday (excluding major holidays) and shipped within 3-5 business days.

  • Once your order is shipped you will receive an E-mail with your tracking information.
  • Due to COVID-19 you may experience delays as we have had to adapt our fulfillment processes to keep our staff safe. 

GLOBAL-E (UK) ORDER PROCESSING

Global-E orders will be subjected to:

  • Global-E’s Terms and Conditions and Privacy Policy. This will be presented to you at checkout.
  • Global-E orders will be shipped out of the Netherlands via DHL Standard or Express services.

GLOBAL-E (UK) DUTIES & TAXES  

Payment of duties at checkout covers the following:

  • Your order will be delivered by the courier. 
  • Once your order is received duties and taxes are non-refundable.
  • If you receive an email from DHL or your local customs agency asking for additional payment, reach out to INFO@STUSSY.CO.UK 

GLOBAL-E (UK) SHIPPING PROCEDURES

Orders shipped to the UK will be subject to:

  • Customs duties/taxes.
  • Our partnership with Global-E has enabled us to allow the payment of stated fees at the time of checkout.
  • All UK orders will go through Global-E’s custom checkout. 
  • Global-E will act as the seller of record for these orders.
  • Your bank statement could reflect either Global-E and/or Stussy as the seller.

    GLOBAL-E (UK) SHIPPING RATES & TRANSIT TIMES

    We offer the following Shipping rates to UK: 

    • Standard Shipping (3-5 Business Days)- £10 on orders under £35, and £5 on orders over £35 
    • Free shipping over £200       

    EU COUNTRIES SUPPORTED

    BE,DE,NL,FR,AT,LU,CS,SK,IE,SI,DK,ES,IT,PL,HU,SE,PT,FI,EE,LT,LV,HR,RO,GR,BG

    EUROPE VAT

    European Customers will not incur any additional fees beyond the original invoice total quoted at the time of checkout. VAT is included in the selling price of each item.      

      EUROPE SHIPPING RATES & TRANSIT TIMES (Excluding Canary Islands)

      FREE SHIPPING OVER ON ORDERS OVER €200      

        COUNTRY

        RATE

        TRANSIT

        BE, DE, NL, FR

        €8 (Eur)

        1-3 Business Days

        AT, LU, CZ, SK, IE, SI, DK, ES, IT, PL, HU

        €10 (Eur)

        2-4 Business Days

        SE, PT, FI, EE, LT, LV

        €15 (Eur)

        3-6 Business Days

        HR, RO, GR, BG

        €15 (Eur)

        5-8 Business Days

          

        For more information E-mail us at Info@Stussy.co.uk or call us at +44 (0) 20 8889 4405.Our hours of operation are Monday-Friday 8am-4pm (GMT+1)