Customer Service

VAT, Orders & Shipping

ORDER FULFILLMENT

Orders placed on Stussy.co.uk are processed only on business days (Monday-Friday excluding any holidays) and shipped within 3-5 business days. Once your order is processed and shipped you will receive an email notification of your tracking information.

*During peak periods, processing times may exceed 5 business days*

*Please be advised that due to the COVID situation we have had to adapt our fulfillment processes to keep our staff safe. This has had an impact on how quickly we can fulfill and dispatch orders. Please note that some couriers are also experiencing additional delays due to high demand*

VAT

EU Customers will not incur any additional fees beyond the original invoice total quoted at the time of checkout. VAT is included in the selling price of each item. 

GLOBAL-E (UNITED KINGDOM) 

Purchases will be subjected to Global-E’s Terms and Conditions and Privacy Policy. This will be presented to you at checkout. Global-E orders will be shipped out of the Netherlands via DHL Standard or Express services.

GLOBAL-E  (UK) DUTIES & TAXES  

Orders shipped to the UK will be subject to customs duties/taxes. Our partnership with Global-E has enabled us to allow the payment of stated fees at the time of checkout. Therefore, all international orders placed outside of the EU will go through Global-E’s custom checkout. It should be known that Global-E will act as the seller of record for these orders. In turn, your bank statement could reflect either Global-E and/or Stussy as the seller. Once your order is received duties and taxes are non-refundable.

Payment of duties at checkout guarantees that your parcel will arrive to you fully landed. If for any reason you receive an email from DHL or your local customs agency asking for additional payment, please reach out to INFO@STUSSY.CO.UK for further assistance.

GLOBAL-E (UK) SHIPPING RATES & TRANSIT TIMES

Standard Shipping - £12 on orders under £50, and £8 on orders over £50 (5 - 7 Business Days)
Express Shipping - £20 and free over £250                                 

EUROPE SHIPPING RATES & TRANSIT TIMES (Excluding Canary Islands)

    COUNTRY

RATE

TRANSIT

- BE, DE, NL, FR

€8 (eur)

1-3 Business Days

- AT, LU, CZ, SK, IE, SI, DK, ES, IT, PL, HU

€10 (eur)

2-4 Business Days

- SE, PT, FI, EE, LT, LV

€15 (eur)

3-6 Business Days

- HR, RO, GR, BG

€20 (eur)

5-8 Business Days




ORDER CANCELATIONS

Requesting a cancellation is not guaranteed, and will depend on whether your order has entered the packing or shipment phases. If we are successful you will receive notification of your refund by email/SMS, otherwise you will be sent an order confirmation with a tracking link. 

If your order is canceled, please allow up to 3-5 business days for the payment to be refunded and processed. If you have not received your funds within this time frame, please contact us at info@stussy.co.uk or contact your financial institution. 

During Peak periods and orders placed over the weekend, cancellations may not be possible as we cannot disrupt the workflow process by our warehouse team. Our warehouse team strives to dispatch orders to efficiently meet the expectations to our valued customers.

ORDER RECEIPT vs. ORDER CONFIRMATION

Each order is subject to review. It should be known that receiving an “Order received” email does not guarantee your order went through nor that the product is committed to your order. Your order is only confirmed once we have provided a shipping confirmation.

STOCK AVAILABILITY 

In the unlikely event that an item purchased is out of stock, we will part–ship your order, and refund any unfulfilled item(s). In this situation you will receive an email notification confirming your refund. Please allow 3-5 business days for your refund to be processed. 

TRADE DESCRIPTION

We have made every effort to ensure photography, description and details are correct and accurate. However, slight differences in colour and texture may occur. Please note all measurements are approximate. 

PAYMENT METHODS

EU Tribe Limited accepts all major credit cards including Visa, MasterCard, American Express, Maestro and Discover, as well as, Paypal. Payments made via PayPal must be made in EUR, so GBP will be converted at checkout. PayPal orders must also come from a verified account with a confirmed shipping address. Other payment methods are available and vary per region. (Apple Pay, Google Pay, ect).

For more information please reach out to us at +44 (0) 20 8889 4405 (Our hours of operation are Monday-Friday 8am-4pm GMT+1.)